Welcome to the Culture Kings global community. We’ve built this FAQ to solve your streetwear queries with the same precision we put into curating our drops. From fitteds to freight, get the details straight from the kingdom.
Quick Profile: Based on our collections and messaging, our kingdom is built for Global Trendsetters Sneakerheads Urban Fashionistas. We deal in premium, licensed, and limited-edition streetwear (think exclusive 59FIFTYs, collaborations, statement pieces) with a bold, confident, and community-driven vibe. Shipping worldwide is our game.
🛒 Products & Orders
What kind of products does Culture Kings specialize in?
We reign supreme in premium streetwear and accessories. Our core includes exclusive 59FIFTY Fitted hats, curated headwear like 9FORTY A-Frames & K-Frames, licensed apparel, basketball shorts, crewnecks, cargo pants, and statement accessories (chains, bracelets, beanies). We focus on authentic, often limited-edition pieces that define urban culture.
Are your products authentic and licensed?
Absolutely. Every stitch and print is checked in our Louisville hub. We deal only in 100% authentic, premium licensed apparel and headwear. Your identity deserves no compromises.
How do I stay updated on new drops and collaborations?
The hunt for the next iconic piece is real. Follow our social channels and check the website regularly. Our most exclusive collaborations and limited-edition drops are announced to the community first—don’t sleep.
🌍 Shipping & Delivery
Where does Culture Kings ship from?
All orders are processed and dispatched from our Louisville, US headquarters (4724 Harper Street, Louisville, US 40203). We ship globally from this single kingdom.
What are my shipping options and costs?
We offer two clear-cut paths to your doorstep:
1. Standard Shipping (The Express Lane):
– Carrier: DHL or FedEx (reliable & trackable)
– Cost: Flat rate of $12.95
– Timeline: 10-15 days after dispatch
– For: When you need that statement piece fast.
2. Free Shipping (The Strategic Play):
– Carrier: EMS (Economy Mail Service)
– Cost: FREE on all orders over $50
– Timeline: 15-25 days after dispatch
– For: Building your wardrobe without rush or extra cost.
1. Standard Shipping (The Express Lane):
– Carrier: DHL or FedEx (reliable & trackable)
– Cost: Flat rate of $12.95
– Timeline: 10-15 days after dispatch
– For: When you need that statement piece fast.
2. Free Shipping (The Strategic Play):
– Carrier: EMS (Economy Mail Service)
– Cost: FREE on all orders over $50
– Timeline: 15-25 days after dispatch
– For: Building your wardrobe without rush or extra cost.
How long does order processing take?
Once you secure your gear, our team springs into action. Order processing takes 1-2 business days before it’s handed to our shipping partners. You’ll get tracking info then.
Do you ship to my country?
We ship worldwide to empower global self-expression. However, delivery to some remote regions (particularly in Asia) may face extended timelines or restrictions. Our checkout system will confirm availability for your specific location.
How can I track my order?
Transparency is key. Once your order leaves our warehouse, you’ll receive tracking details. Use them on the carrier’s website (DHL, FedEx, or EMS) for real-time visibility of your kingdom’s conquest.
💳 Payments & Security
What payment methods do you accept?
We’ve made checkout secure and simple. Pay your way with: Visa, MasterCard, JCB, or PayPal. Your transaction security is as robust as your style is bold.
Is my payment information safe?
Absolutely. We use industry-standard encryption and secure payment gateways. Your financial data is protected, letting you focus on what matters—curating your fit.
↩️ Returns & Exchanges
What is your return policy?
If the fit isn’t right or the piece doesn’t speak to your identity, no sweat. You have 15 days from the date of delivery to initiate a return. We aim for a risk-free wardrobe that truly represents you.
How do I start a return or exchange?
Visit our dedicated Returns & Exchanges page for the full, step-by-step process. We’ve designed it to be as straightforward as our shipping.
Are there any items that cannot be returned?
For hygiene and licensing reasons, certain accessories and final sale items (like some limited-edition drops) may be non-returnable. This will be clearly marked on the product page at the time of purchase.
👑 Account & Community
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders faster, save your details for the next drop, and fully join the Culture Kings community.
Who do I contact if I have more questions?
Reach our crown holders directly at: [email protected]. We’re here to serve the global movement.